Frequently Asked Questions
Everything you need to know about your Maison Labiche experience.
What is the typical delivery time for my order?
Orders are typically processed within 24-48 hours. Standard shipping within Europe takes 3-5 business days, while international shipping can take 7-10 business days depending on the destination.
Can I personalize or embroider my own items?
Yes, Maison Labiche is famous for its custom embroidery. You can choose your own text, font, and thread color on selected t-shirts, sweatshirts, and accessories through our 'Personalization' tool.
What is your return and exchange policy?
We accept returns for a refund or exchange within 14 days of delivery, provided the items are in original condition with tags. Please note that personalized items are made-to-order and cannot be returned or exchanged.
Where are Maison Labiche products manufactured?
We take pride in our craftsmanship. Our collections are designed in Paris and primarily manufactured in high-quality workshops in Portugal, ensuring ethical production and premium fabric standards.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How should I care for my embroidered garments?
To preserve the quality of the embroidery and the fabric, we recommend washing your items inside out at 30°C on a delicate cycle and avoiding the tumble dryer.